Privacy Policy

Last updated: December 6, 2025

Introduction

XtraFast Carpentersville Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our towing and roadside assistance services.

Information We Collect

We collect information that you provide to us when requesting our services, including:

• Your name, phone number, and email address
• Your vehicle information (make, model, year, license plate)
• Your location and destination for towing services
• Payment information (credit card details, billing address)
• Details about the service you need and your vehicle's condition

We may also collect information automatically through our website, such as your IP address, browser type, and pages visited. This helps us improve our website and services.

How We Use Your Information

We use the information we collect to:

• Provide towing and roadside assistance services
• Process payments and maintain billing records
• Communicate with you about your service request
• Send service updates, confirmations, and receipts
• Improve our services and customer experience
• Comply with legal requirements and resolve disputes

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (payment processors, software providers)
• When required by law or to respond to legal processes
• To protect the rights, property, or safety of our company, customers, or others
• With your consent or at your direction

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. We use secure servers, encryption for payment transactions, and limit access to personal data to authorized personnel only. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. We also keep records as required by law for tax, accounting, and legal purposes. When your information is no longer needed, we securely delete or anonymize it.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: